Refund and Cancellation Policy

Last Updated: July 28, 2026

1. Scope

This policy covers Listybox subscription fees and production orders placed through Listybox. It forms part of our Terms of Service.

2. Subscription fees

Listybox is a digital service and becomes available the moment payment is taken. Subscription fees are non-refundable. You can cancel your account at any time instead.

We offer a free plan so you can try Listybox before you pay. We recommend using the free plan before upgrading.

The only exception is where a refund is required by applicable law.

3. Cancellation

• You can cancel from your account settings at any time, no reason needed
• Cancellation takes effect at the end of your current billing period
• You keep full access to your paid plan until then
• At the end of the period your account returns to the free plan; the content you created is not deleted
• We do not refund partial billing periods

4. If we end your subscription

If we withdraw the service from you while you are in good standing, we refund the unused portion of what you paid, pro rata.

No refund is given where an account is closed for a breach of our Terms of Service.

5. Production orders (physical products)

Separate from subscription fees. Orders placed through Listybox cannot be cancelled once production has started, as every item is made to order.

Defective, incorrect or damaged items are on us. We reprint the item at no cost, or refund the order, in these cases:

• a printing fault (wrong placement, colour off, missing print)
• the wrong item was shipped
• the item was damaged in transit

You do not have to deal with the manufacturer or the carrier; we handle that. Just let us know within 30 days of delivery, with photos showing the problem.

This does not cover a buyer changing their mind, ordering the wrong size, or quality issues caused by the artwork file you uploaded.

6. Price matching

If you find the same product cheaper on a major production platform, we match that price. The comparison is made on the same product, same options and same production region, and you need to send us the current price listing with your request.

7. Consumers in the EU and UK

Where you have a statutory right of withdrawal, that right applies as set out in local law. By purchasing and requesting immediate access, you agree that performance begins right away, which may end that right once the service has been supplied.

8. Payment disputes

If something is wrong with a payment, please contact us first; resolving it together is faster than raising a dispute with your bank. Where a dispute is raised contrary to this policy, this policy and the account usage records are submitted to the payment provider.

9. Contact

hello@listybox.com · We respond within 2 business days.